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THE stainless steel straw POLICY

You agree to the following once an order is placed and paid for in full.

CUSTOM BULK ORDERS
A digital sample will be provided for approval once payment is made in full.
These images provide you with a guided sample of the final product. Once you approve the sample work we will commence on the remaining bulk order and therefore refunds are not negotiable.
Samples (including digital samples) are a guide only, it can be expected that colours and straws and stainless steel itself can vary.
Our sales consultants will advise if a logo is not suitable to etch onto a straw and suggest text only
Once production is in process a refund cannot be provided for any type of etched or logo work.
There will be a 50% charge if an order is cancelled prior to production
Please allow 2-6 week turnaround depending on workload.
Payment of your tax invoice confirms your order. Production will not begin until payment is made in full.

POSTAGE & DELIVERIES
If you select standard postage on your order it will be sent by Australia Post within 1-3 days from your order date.
There will be no tracking available on these orders. You will trust that Australia Post will deliver the parcel to you within a suitable time-frame. Please allow 7-10 working days for your order to arrive from our warehouse in NSW. WA can be longer. We not ship orders out twice and unless you are willing to pay for Sendle fees you are agreeing to the delivery service that Australia Post provides which is without tracking. You are insuring your own delivery as such. If there are unique cases where delivery has not been made we will come to an agreement on a case by case basis.
Please note: From time to time there have been delays in postage times due to seasonal overload or unforseen circumstances such as COVID.
STANDARD POSTAGE FEES
$5 per orders under $20 OR $1 per orders over $20
If you select the premium shipping your order will be sent via the courier company Sendle and you will receive a tracking number via email.

WHOLESALE ORDERS
YES we absolutely sell wholesale! We love working with Australian businesses.
Contact us by email and we will provide you with a custom quotation.
Wholesale prices start in lots of 50 straws.
We can etch or add logos to straw pouches for events, restaurants, universities, councils.
We are happy to provide samples at a small cost.
Please note: Although we have spent time sourcing premium quality straws every batch is different, at times the steel can vary in appearance. The sample sent does not guarantee that your order will be from the same batch of straws.

Contact us today: info@stainlesssteelstraws.com.au