Returns and Refunds
We believe in providing business in “good faith” and “fair play” and are happy to work with you.
We offer refunds or replacement if
1 – the product is faulty
2 – the product arrives damaged
In either case we require photographic proof to support your claim.
Simply changing your mind is not sufficient cause for a refund or replacement. Neither is unforeseeable delays in shipping beyond our control a reason for refund.
Once you have received your items, if you would like to make a claim, please notify us by email
firstname.lastname@example.org immediately you notice the product is faulty or damaged.
Also, take a few shots on your phone.
We will clarify whether we require the products returned to finalise the matter.
A refund does not include original freight costs that have been consumed.
If you have ordered and your package has not shown up once a completed notification has been sent within 14 days, please send an email where we can make arrangements to refund or re-send your order.
Stainless Steel Straws